A Distributed Denial of Service (DDoS) attack is an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources, your service with Nocster includes DDoS protection.
All our servers are secured with a hardened firewall to keep hackers out. We also filter incoming connections and if passwords etc are incorrect our firewall will automatically block attackers in their tracks by blocking their IP from the server.
We constantly monitor our network, and systems to ensure any threads are mitigated head on instead of re-actively responding to a crisis. We have a number of secret weapons up our sleeves to ensure your website not only stays up but your data is secure.
All our technical support is done online via the Nocster Client Area where you can submit a support ticket (request for help) and one of our hosting experts will get back to you very quickly, normally in under 30 mins.
The Client Area also gives you the option of uploading a screenshot, so you can show our hosting experts what your seeing at your end as its more often than not we’ve seen it before and can spot the issue and let you know how to fix it or do it for you if its at our end.