Dedicated Server Questions What are the setup fees and monthly costs involved? BurstNET™ may, or may not, charge a one time setup fee, depending on the size and type of server package ordered. The full rate charts for available server packages are shown on the Dedicated Server pages. How fast are servers set up? Dedicated servers currently on average take 24-72 hours to set up. This timeframe fluctuates based on current hardware stock and demand. Some servers may be available for instant/same-day set up as advertised. Does my server get a control panel? The control panels that BurstNET provides are optional, but highly recommended. Details on which control panels are available can be found on the Dedicated Server pages. How much assistance do you provide for my server? BurstNET™ will assist you with all support for services provided directly thru BurstNET™. BurstNET™ will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. BurstNET™ is not responsible for teaching you how to use another company's products. Example: BurstNET™ will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. BurstNET™ cannot even attempt to support all the thousands of software products on the market. BurstNET™ will attempt to provide some tech support for the most popular programs our clients use. BurstNET™ is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. BurstNET™ will provide support for any program or cgi script that we provide pre-installed with your web hosting package. BurstNET™ is not responsible for designing, nor developing, your website, including HTML and/or images. BurstNET™ will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of BurstNET™. Please see our "Definition of Managed Services", for a detailed explanation of our server management policy. What if the hardware fails? BurstNET™ stocks replacement parts for all servers. BurstNET™ is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. BurstNET™ repairs all failed hardware promptly, to minimize any downtime caused by such. How many domains can I host on my server? BurstNET™ does not put a numerical limit on the quantity of websites/clients you can host on your BurstNET™ dedicated server. Such numbers are only limited by the amount of bandwidth you utilize and the hardware specifications of your server. You can host hundreds of small websites on your server, or just a single large site, that is strictly up to you. We do advise never putting more than 1000 virtual hosts on a single server, due to limitations within the operating systems and web server software. What if I want to upgrade my server? You may upgrade or downgrade your BurstNET™ server package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new server package that you select. Changing dedicated server plans may require system administration fees and/or hardware modifications. What about software upgrades? BurstNET™ handles all software upgrades/patches on all servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, BurstNET™ immediately upgrades our systems. BurstNET™ auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, BurstNET™ evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented. What if my server gets hacked or attacked? Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... BurstNET™ does not host such websites. If such materal is found on a BurstNET™ server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. BurstNET™ strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. BurstNET™ runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole BurstNET™ Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. BurstNET™ also uses firewall technology to fend off most common methods of flooding and attacks to the network. Please see our "Definition of Managed Services", for a detailed explanation of our server management policy. What is included in my server package? BurstNET™ provides full hardware, software, support, and system administration for your BurstNET™ dedicated hosting solution. BurstNET™ will provide support on services/software that we provide you with your account. Please see our "Definition of Managed Services", for a detailed explanation of our server management policy. BurstNET™ does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting... How do I get started? Simple! Just fill out one form....the Secure Managed Dedicated Server Order form! You will receive details shortly afterwards about how to proceed with your new BurstNET™ Dedicated Server! RETURN TO MAIN GUIDE/F.A.Q PAGE